Shipping policy
Thank you for choosing EaseEase! To ensure a seamless shopping experience, we have structured our shipping policy below. Please review the details regarding shipping rates, estimated delivery times, and our protection service.
1. Shipping Rates & Methods
We offer different shipping options based on your order type and total cart value.
Curtains, Drapes, Blinds, Shades & Hardware
All standard orders of $300 and above enjoy Free Shipping (calculated after discounts, excluding taxes).
| Order Value | Shipping Method | Shipping Fee |
|---|---|---|
| Up to $200.00 | Standard Shipping | $22.90 |
| $200.01 – $299.99 | Standard Shipping | $17.90 |
| $300.00 and above | Standard Shipping | FREE |
| Any Order Value | Express Shipping | $99.90 |
Remote Area Surcharge: For orders shipping to remote areas (e.g., Alaska, Hawaii, Puerto Rico, remote islands, Bermuda, Aruba, Caribbean Netherlands, Cayman Islands, Curaçao, Turks & Caicos Islands, British Virgin Islands, or isolated territories), a Remote Area Surcharge (approx. $35–$60) may apply based on carrier (FedEx/DHL/UPS) classifications. This fee is calculated at checkout or may be billed separately if the carrier identifies the address as remote after fulfillment.
Fabric Swatches
| Product | Destination | Shipping Fee |
|---|---|---|
| Fabric Swatches | North America (United States) | $9.90 |
| Fabric Swatches | Other Countries | $29.99 |
Fabric swatches are shipped by DHL eCommerce or USPS with a lead time of 2–6 days. Mailbox delivery, no signature required.
2. Order-to-Delivery Lead Time
Because our products are custom-made to your exact measurements, delivery timelines vary by product category.
| Product Category | Production Lead Time | Standard Shipping | Expedited Shipping |
|---|---|---|---|
| Fabric Swatches | — | 2 – 6 days | — |
| Customized Drapes & Shades | 5 – 7 days | 5 – 20 days | 3 – 7 days |
| Customized Rods & Hardware | 1 – 2 days | 5 – 20 days | 3 – 7 days |
Disclaimer: The timelines above are guide ranges within which 95% of our orders are delivered. During peak holiday seasons or promotional events, shipping may take slightly longer. If you require drapes by a certain date, please contact us at support@easeeasecurtains.com to confirm the time frame and order in advance.
Once your order is shipped, you'll receive an email with the carrier and tracking number so you can follow your package.
3. "Worry-Free Purchase" Service
To give you peace of mind, we offer an optional Worry-Free Purchase service. This service ensures protection and quick resolutions in case of shipping delays, damage, or loss.
- Cost: Approximately 2% of your total merchandise value.
- How to claim: Email us at support@easeeasecurtains.com with material proof (photos/documentation).
Coverage Details
| Issue | Terms of Coverage | Claim Payout |
|---|---|---|
| Arrival Delay | Package not delivered within 25 days after fulfillment. | $5.00 Compensation |
| Transit Damage | Items damaged during transit (must provide packaging and product photos within 3 days). | Up to Full Value (Refund or Replacement) |
| Package Loss | Package not delivered by the 45th day after fulfillment. | Full Replacement / Refund |
4. FAQs & Important Information
Q: Which countries do you ship to?
Worldwide. We provide door-to-door service.
Q: Can I choose a specific shipping carrier?
No. We select the carrier according to the destination country, package weight and other factors. We work with FedEx, S.F. Express, DHL and UPS — high-reputation carriers with whom we hold direct accounts — to ensure smooth delivery.
Q: How do I track my order?
Once your order is picked up by the carrier, our system will email you the carrier name and tracking number. You can visit the carrier's official website to monitor your package and arrange a delivery time with them.
Q: Can I change my shipping address after pick-up?
No, changing the address is not supported once the order is in transit. Please double-check your shipping address before placing the order.
Q: Do I need to pay customs duties or VAT?
Yes, if duties or VAT are incurred, they are the customer's responsibility. Duties and VAT depend on the tax laws and customs of your country.
Q: What if my order arrives damaged, or items are missing?
Please contact us at support@easeeasecurtains.com within 3 days of receiving the order, with photos of the outer packaging, the shipping label and the affected items. Do not discard any packaging and keep the products in their original condition, as the carrier may need to inspect them.
- With Worry-Free Purchase: your claim is handled under the coverage terms in Section 3 — up to full value, by refund or replacement.
- Without Worry-Free Purchase: we will file a claim with the carrier on your behalf and assist with a resolution based on the carrier's outcome.
Claims reported after 3 days may not be accepted by the carrier or the protection service.
5. Carrier & Contact Directory
If you need to contact the carrier to reschedule a delivery or provide instructions:
- FedEx: 1-800-463-3339 (US & Canada)
- UPS: 1-800-742-5877 (US & Canada)
- DHL: 1-800-225-5345 (US) | 1-855-345-7447 (Canada)
- S.F. Express: +1 213 873 4100 (US) | +1 289 203 2630 (Canada)
- EaseEase Customer Support: support@easeeasecurtains.com
Thank you for shopping with EaseEase!