Cancellation Policy

Because most of our products are custom-made to your measurements, cancellation windows are short. Please review the terms below before placing your order, and contact us at support@easeeasecurtains.com as soon as possible if you need to cancel or change an order.

1. Cancellation Window

• Any order may be cancelled within 12 hours of payment confirmation. Simply email us with your order number and we will cancel the order and refund the product amount right away (see Section 4 regarding the payment-processing fee).
• Samples and fabric swatches are not eligible for cancellation, return or exchange.

2. Ready-to-Ship Products (excluding made-to-order items)

• After the 12-hour window, orders may still be cancelled at any time before they are shipped.
• Once an order is shipped, you will be advised of the carrier name and tracking number, and the order can no longer be cancelled.

3. Made-to-Order Products

• Production begins shortly after the 12-hour window closes. If you request a cancellation or a size change after 12 hours or once production has begun, we will need to charge 50% of the product price to cover the materials and work already completed.
• Orders that have already been shipped cannot be cancelled.

4. Payment-Processing Fee

When you place an order, our payment platform charges us a processing fee of approximately 7% of the order value. This fee is charged to us at the moment of payment and is not returned to us when an order is cancelled, so we are unable to include it in cancellation refunds. We do not profit from this fee in any way — it is simply passed through at cost.

For returns and exchanges after delivery, please see our Return & Refund Policy.