Política de envío

 

Thank you for choosing EaseEase! We strive to provide you with a seamless and enjoyable shopping experience. Please review our shipping policy below:

When can I expect to receive my order?

Customized Drapes Lead Time

Lead time: 7-10 days. Standard shipping : 14-25 days. Expedited shipping: 4-7 days.

The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within. If you require drapes by a certain date, please contact us at support@easeeasecurtains.com to confirm the time frame and order it in advance.

Once orders are shipped, you'll receive a tracking number to follow up with carrier.

Fabric swatches are shipped by Carrier DHL eCommerce or USPS with lead time 2-6 days. Mailbox delivery, no signature required.

Which countries do you ship to?

Worldwide 

Can I indicate certain carrier?

We select and decide carrier according to destination country, order package weight etc. We work with FedEx, S.F., DHL and UPS which are high reputation carrier to ensure smooth delivery. We own direct carrier account to make sure shipping service is expected. We provide door to door service.

How much is the shipping fee?

1. Curtain drapes blinds shade hardwareStandard shipping (20-35 days): 
  • $22.9 for order value not above $200.
  • $17.9 for order value above $200 but under $300.
  • Free shipping for order value $300 and above.
Express shipping (14 days) :
  • $99.9
2. Fabric swatches:
  • North America (United States) basic: $9.9.
  • Other Countries: $29.99

How do I track my order?

Once order was picked up by carrier, our system will send you email to advise carrier and tracking number. You may visit carrier offical website to monitor your package. You are able to work with carrier to make appointment of delivery time.

Can I change my shipping address after pick-up?

No, changing the address is not supported. Please be sure to verify the shipping address before placing the order.

Do I need to pay some duties or VAT ?

Yes, if there produce the duty and VAT. Any duties and VAT are on your side. The duties fees and VAT depend on the tax laws of your country custom.

Missing or Damaged Items:

In the rare event that your order arrives with missing or damaged items, please contact your local delivery service FIRST within 24 hours of receiving the order. Provide detailed information and photographs to facilitate the resolution process.

We will reship your order within two weeks. Please keep in mind:

  • Do not discard any packaging, and ensure all products remain in their original condition. The shipping company may inspect the items in person.
  • When contacted by the shipping company, please inform them that the packaging is damaged. If you report the packaging as intact, it will not be eligible for a claim.

If no feedback is provided within 48 hours of receiving the product, we will assume that the product was received in good condition, and the logistics company may no longer accept claims.

Contact Information:

FedEx：1.800.GoFedEx or 1.800.463.3339 (US & Canada)

UPS：1 (800) 742-5877 (US & Canada)
S.F.: +1 213 873 4100 (US); +1 289 203 2630(Canada)
DHL：18002255345 (US); 18553457447 (Canada)

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at support@easeeasecurtains.com

Thank you for shopping with EaseEase!