Frequently Asked Questions

Browse our collections, select your product, and enter your custom measurements and preferences directly on the product page. Once you're happy with your configuration, add to cart and proceed to checkout. If you need help, visit our Measurement Guide.

Yes — all our curtains and shades are made to order. You can customize width, drop, pleat style, lining, and fabric. Refer to our Pleats Guide and Lining Guide for help choosing the right options.

Because every order is custom-made, please allow around a week for production before your order is dispatched.

Due to the made-to-order nature of our products, changes or cancellations must be requested as soon as possible. Please review our Cancellation Policy for full details.

Please contact us before placing your order if you'd like to request fabric samples. We recommend confirming your fabric choice before ordering to ensure complete satisfaction.

We ship worldwide. No matter where you are, we'll get your curtains to you.

• Standard Shipping: $22.90 on orders up to $200
• Standard Shipping: $17.90 on orders over $200 and under $300
• Free Standard Shipping on orders of $300 and above
• Express Shipping: $99.90

After production (around a week), standard shipping takes approximately 5–20 days depending on your location. Express shipping takes approximately 3–7 days.

Yes. Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and carrier details.

We work with reputable international carriers to ensure safe and timely delivery. The carrier assigned to your order will be confirmed in your shipping notification.

International orders may be subject to customs duties and import taxes depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping rates.

As all our products are custom made-to-order, we are unable to accept returns or exchanges unless the item arrives damaged or defective. We encourage you to double-check your measurements before ordering — our Measurement Guide and MeasureFit Guarantee are here to help.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order number. We will work quickly to resolve the issue.

Our MeasureFit Guarantee is our commitment to helping you get the right fit. Please review the guarantee terms for eligibility and conditions.

You are still covered. If you added the MeasureFit Guarantee ($29.99) at checkout, we remake the shade at no product cost or for the price difference only, depending on how far off the measurement was. If you did not add it, we will still remake your shade at 50% off the product price. Either way, contact us within 30 days of delivery with your order number and the corrected measurements. Shipping is charged separately in both cases.

Care instructions vary by fabric. In general, we recommend:

• Dry cleaning or gentle hand washing for most fabrics
• Avoiding direct prolonged sunlight to preserve colour
• Steaming rather than ironing where possible
• Following the care label attached to your curtains

Proper pleat training helps your curtains drape elegantly over time. Visit our guide on How to Keep Curtains Hanging Beautifully for step-by-step instructions.

Our Installation Guide walks you through everything you need to hang your curtains correctly and safely.

Getting your measurements right is the most important step. Our detailed How to Measure Curtains and Shades guide covers everything — width, drop, and allowances for different styles and fittings.

No — apart from one exception noted below. Every curtain and standard shade is made to exactly the size you submit, and we do not adjust your figures. For inside-mount shades you need to apply the deduction yourself before ordering.

The deduction differs by product, so always follow the measuring instructions on the product page you are ordering from — that page is the authority for your shade. As a general guide, cellular, venetian, roller and zebra shades deduct 1/4" from the opening width and roman and bamboo shades deduct 3/8", with no deduction on height.

The exception is specialty shapes — arched, triangular, and skylight shades. On those, send us your exact window measurements (or a paper template) and we work out the finished size and clearance for you, so please do not apply a deduction yourself. See our Measurement Guide for worked examples, or contact us and we'll confirm your final ordering size.

Don't worry — our MeasureFit Guarantee is designed to give you confidence. You can also contact us before ordering and our team will be happy to assist.

Yes. Please visit our Warranty page for full details on coverage, duration, and how to make a claim.

We accept all major credit and debit cards, as well as other secure payment methods available at checkout, including Shop Pay, Apple Pay, and Google Pay.

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your personal and payment information. We never store your full card details.

Our prices are listed in USD. Depending on your bank or card provider, currency conversion fees may apply for international transactions.

Instalment payment options may be available at checkout depending on your location. Look for eligible payment options during the checkout process.