Frequently Asked Questions

Browse our collections, select your product, and enter your custom measurements and preferences directly on the product page. Once you're happy with your configuration, add to cart and proceed to checkout. If you need help, visit our Measurement Guide or use our Free Design Service.

Yes — all our curtains and shades are made to order. You can customize width, drop, header style, lining, fabric and hardware. Refer to our Pleats Guide and Lining Guide for help choosing the right options.

Yes. Send us photos of your window and room, and our design team will recommend fabrics, header styles and sizing at no charge. Start on our Free Design Service page, or text us at +1 689-231-1581.

Yes — we strongly recommend ordering fabric swatches before placing a custom order so you can check color, texture and light-filtering in your own room. Swatches ship by DHL eCommerce or USPS in about 2–6 days.

Because every order is custom-made, please allow 5–7 days for curtains and shades and 1–2 days for custom rods and tracks before your order is dispatched. During peak seasons production may take slightly longer.

Due to the made-to-order nature of our products, changes or cancellations must be requested as soon as possible — we usually issue a Process Confirmation within 24 hours of receiving your order, and production begins shortly after. Please review our Cancellation Policy for full details.

Use our Pleat Calculator to work out the pleat count and fullness for your rod width, or ask our design team and we'll calculate it for you.

Yes. Because everything is made to measure, we can produce curtains for tall windows, sliding doors and wide spans. Browse our Extra Long & Extra Wide collection, and note that very wide panels may include vertical seams (see Fabric, Color & Quality).

Getting your measurements right is the most important step. Our guides cover width, drop and allowances for every mount and header style: How to Measure Curtains and How to Measure Shades. Always use a metal tape measure — cloth tapes can stretch.

No — apart from one exception noted below. Every curtain and standard shade is made to exactly the size you submit, and we do not adjust your figures. For inside-mount shades you need to apply the deduction yourself before ordering.

The deduction differs by product, so always follow the measuring instructions on the product page you are ordering from — that page is the authority for your shade. As a general guide, cellular, venetian, roller and zebra shades deduct 1/4" from the opening width and roman and bamboo shades deduct 3/8", with no deduction on height.

The exception is specialty shapes — arched, triangular, and skylight shades. On those, send us your exact window measurements (or a paper template) and we work out the finished size and clearance for you, so please do not apply a deduction yourself. See our Measurement Guide for worked examples, or contact us and we'll confirm your final ordering size.

Inside mount sits within the window frame for a clean, built-in look but will always leave small light gaps at the sides. Outside mount covers the frame and is strongly recommended if you want maximum room darkening or zero side light gaps. Our Measure Shades guide explains both.

Items are produced to the measurements you provide. Industry-accepted variations are not considered defects: drapery ±1 inch in length (finished width may be 1–3 inches wider than ordered to ensure coverage); Roman shades inside mount width ±3/16", outside mount width ±3/8", height up to 1 inch. Full details are in our Return & Refund Policy.

Don't worry — contact us before ordering with your window photos and figures and our team will check them for free. For extra peace of mind, add the MeasureFit Guarantee at checkout.

We ship worldwide with door-to-door service. Full details are on our Shipping page.

Fabric swatches: $9.90 (US) / $29.99 (other countries). Orders to remote areas (e.g., Alaska, Hawaii, Puerto Rico, remote islands) may incur a Remote Area Surcharge of approx. $35–$60 based on carrier classification.

After production, standard shipping takes approximately 5–20 days depending on your location; express shipping takes approximately 3–7 days. These ranges cover 95% of orders; peak seasons may add a few days.

Yes. Once your order is picked up by the carrier, you will receive a shipping confirmation email with the carrier name and tracking number.

We work with FedEx, UPS, DHL and S.F. Express and select the best carrier for your destination and package weight, so a specific carrier cannot be requested. Carrier contact numbers are listed on our Shipping page.

No — once the order is in transit the address cannot be changed. Please double-check your shipping address at checkout.

International orders may be subject to customs duties and import taxes depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping rates.

Not always. Rods and hardware are packed differently from curtains and shades and may ship separately, sometimes arriving on different days. Each shipment has its own tracking number.

An optional add-on at checkout, costing approximately 3% of your merchandise value, that protects your order against shipping delays, damage and loss:

To claim, email support@easeeasecurtains.com with photos or documentation. See full terms.

An optional add-on for shades, costing 3% of your order amount (excluding tax). If your shade doesn't fit because of an error in the measurements you provided, we remake it free of charge within 90 days of receipt (one remake per item; motor not included in the remake). It also includes complimentary shipping insurance. Full terms on the MeasureFit Guarantee page.

Contact us with your order number and corrected measurements and we'll quote a remake at a reduced price. Adding the MeasureFit Guarantee at checkout is by far the cheaper route, so we recommend it whenever you are not 100% sure of your figures.

They cover different risks: Worry-Free Purchase protects the shipment (delay, damage, loss); MeasureFit protects against your own measuring mistakes. MeasureFit already includes shipping insurance, so if you add MeasureFit you are covered for both.

As all our curtains, shades and custom rods are made to order, we are unable to accept returns or exchanges unless we made the wrong item, used the wrong liner, or the product is not as described. Ready-to-ship hardware can be returned within 14 days if faulty on arrival and unused. See our Return & Refund Policy.

Contact us at support@easeeasecurtains.com within 3 days of delivery with photos of the outer packaging, shipping label and the affected items, and keep all packaging. We will arrange an exchange with the same specifications as your original order, or handle it under Worry-Free Purchase if you added it.

We'll open an investigation with the carrier (typically 7–10 business days). If the package cannot be found we resend your order. If tracking shows delivered, please check around your property and with neighbours first; once the carrier confirms delivery to a correct address we cannot replace or refund unless you purchased Worry-Free Purchase. Report within 30 days of the delivery date.

Approved refunds are processed within 3–5 days after we receive and inspect the return, and typically appear on your original payment method within 3–7 days after that.

We do not provide return labels. Depending on the reason for return, you may be responsible for return shipping. For approved returns the refunded amount is the product cost less handling, packing and original outbound shipping (20% of the order amount).

Unfortunately not. Once an order has been shipped we cannot accept returns for change of mind, color preference or "doesn't look how I expected". This is why we recommend ordering swatches first.

Colors can vary between monitors, lighting and fabric dye lots, so reasonable differences between photos, swatches and the finished product are normal and not considered defects. Ordering a swatch is the only reliable way to confirm color.

We offer Privacy, Room Darkening, Blackout and Thermal linings. Perceived darkness depends on your room, mounting style and light gaps at the edges — inside-mount shades and curtains that stop at the window frame will always let some light through the sides. See our Lining Guide and Blackout & Light Control hub.

Fabric comes in fixed bolt widths, so wide panels are joined with a vertical seam during production. Seams are matched carefully, are a normal part of custom curtain making, and are not a defect or grounds for return.

Yes. Minor creasing from folding and transit is normal and disappears after hanging for a few days or with light steaming. Avoid ironing directly on lined or blackout fabrics.

A small amount of skew in woven patterned, striped or plaid fabrics is inherent to the material and is not considered a defect.

Contact us and we'll help you troubleshoot. If we determine the fault is a manufacturing defect, we replace the shade free of charge under our Shades Warranty.

Our Installation Guide and videos walk you through everything you need to hang curtains, rods and shades correctly and safely.

Yes. See our Installation Service page for details, availability and pricing.

Care instructions vary by fabric. In general, we recommend:

• Dry cleaning or gentle hand washing for most fabrics
• Avoiding direct prolonged sunlight to preserve colour
• Steaming rather than ironing where possible
• Following the care label attached to your curtains

See our Curtain Cleaning Guide for fabric-by-fabric advice.

Proper pleat training helps your curtains drape elegantly over time. Visit our guide on How to Keep Curtains Hanging Beautifully for step-by-step instructions.

Dust regularly with a soft cloth or vacuum brush attachment and spot-clean with a damp cloth. Read How to Use Window Shades Correctly for operating tips that extend the life of cords and motors.

Yes. Please visit our Curtain Warranty and Shades Warranty pages for full details on coverage, duration, and how to make a claim.

Email support@easeeasecurtains.com with your order number, a description of the issue and photos or a short video. We'll confirm coverage and arrange a repair or replacement.

We accept all major credit and debit cards, plus the other secure payment methods shown at checkout for your region.

Absolutely. Our store is powered by Shopify and uses industry-standard SSL encryption. Payments are processed by our payment provider — we never see or store your full card details.

Our prices are listed in USD. Depending on your bank or card provider, currency conversion fees may apply for international transactions.

Yes — check our Sale page for current promotions and our Customer Rewards program for ways to earn discounts. Prior purchases are not eligible for price adjustments.

Yes. Interior designers, contractors and property managers can apply to our Trade Partner Program for dedicated pricing and support on volume orders.

We'd love to hear from you. See our Influencer Collabs and Affiliate Program pages for how to apply.

Please do! Share your room and earn rewards through our Share & Earn program, and browse customer spaces in our Gallery.